Privacy Policy
BareVive Laser & Skin Clinic
18A Victoria Street, Wolverhampton, WV1 3NP
Email: info@barevive.co.uk
Phone: 01902 964504
Last updated: 29/06/26
BareVive Laser & Skin Clinic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book an appointment, attend a consultation, receive treatment, or communicate with us.
1. Who we are:
BareVive Laser & Skin Clinic provides laser hair removal, skin treatments, beauty treatments, consultations and related clinic services. For the purpose of data protection law, BareVive Laser & Skin Clinic is the data controller for the personal information we collect and use.
2. What personal information we collect. We may collect the following information:
Name
Phone number
Email address
Address, where required
Date of birth or age confirmation, where required
Appointment and booking details
Treatment history and treatment notes
Consultation forms and consent forms
Patch test records
Medical history relevant to treatment safety
Medication information relevant to treatment safety
Skin type, skin concerns and treatment goals
Before and after photographs, only where consent has been given
Payment information and transaction records
Messages sent by email, phone, WhatsApp, social media or website forms
Website usage information through cookies and analytics tools, where enabled
We only collect information that is relevant and necessary for providing safe, professional and personalised services.
3. Special category data Some information we collect may include health-related information, such as medical history, medication, skin conditions, pregnancy status, allergies or treatment contraindications. This is classed as special category data under UK data protection law. We collect this information because it is necessary to assess whether a treatment is suitable and safe for you. We will ask for your consent before collecting and using this information for treatment purposes.
4. How we collect your information.
We may collect your information when you:
Book an appointment online, by phone, WhatsApp or in person
Complete a consultation or consent form
Attend a patch test or treatment
Contact us through our website, social media, phone,
WhatsApp or email
Make a payment
Leave a review or provide feedback
Sign up for offers, updates or marketing communications
Visit our website and accept cookies or tracking technologies
5. Why we use your personal information.
We use your personal information to:
Manage appointments and bookings
Contact you about appointments, reminders and follow-ups
Carry out consultations and patch tests
Assess treatment suitability and safety
Provide personalised treatment plans
Keep accurate treatment and consent records
Process payments and maintain accounting records
Respond to enquiries, complaints or feedback
Send marketing messages, only where you have consented or where legally allowed
Improve our website, services and client experience
Comply with legal, insurance and professional obligations
6. Our lawful basis for using your information.
We rely on different lawful bases depending on how we use your information:
Contract: to provide treatments, appointments and services you have booked.
Consent: for certain activities such as marketing, treatment photographs, and processing health-related information where required.
Legal obligation: to keep records required for tax, accounting, insurance or legal purposes.
Legitimate interests: to manage our clinic, respond to enquiries, improve our services, protect our business and keep appropriate records. Where we rely on consent, you can withdraw your consent at any time.
7. Marketing communicationsWe will only send you marketing messages, offers or promotional updates where you have given consent or where we are legally allowed to do so.You can opt out of marketing at any time by contacting us or using any unsubscribe option provided. Opting out of marketing does not affect appointment reminders or important service messages.
8. Treatment photographs:
Clinical photographs may be taken for treatment records, progress tracking or insurance purposes where appropriate. Before and after photographs will only be used for marketing, social media, website content or promotional purposes if you have given clear consent. You may withdraw marketing consent for future use at any time.
9. Who we share your information with.
We do not sell your personal information.
We may share limited information with trusted third parties where necessary, such as:
Booking system providers
Payment providers
Website hosting providers
Email, phone or messaging service providers
Accountants or professional advisers
Insurance providers, where necessary
IT support providers
Legal or regulatory authorities, if required by law
Analytics or advertising platforms, where cookies/tracking are enabled and consent has been given where required
Third parties are only given the information they need to provide their service or meet legal requirements.
10. Cookies and website tracking.
Our website may use cookies and similar technologies to make the website work properly, improve user experience, analyse website traffic and support advertising or marketing activity. Non-essential cookies, such as analytics or advertising cookies, will only be used where appropriate consent has been given through our cookie banner. For more information, please see our Cookie Policy.
11. How long we keep your information.
We keep personal information only for as long as necessary for the purpose it was collected.
Typical retention periods may include:
Enquiry records: up to 12 months
Appointment and booking records: up to 6 years
Treatment consultation, consent and patch test records: up to 7 years after your last treatment, or longer where required for insurance, legal or safeguarding reasons
Financial and payment records: up to 6 years for tax and accounting purposes
Marketing consent records: until you withdraw consent or unsubscribe
Treatment photographs: for as long as clinically necessary or until marketing consent is withdrawn for future use
We may keep some records for longer if required for legal, insurance, dispute resolution or regulatory reasons.
12. How we protect your information.
We take appropriate steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
This may include:
Secure booking and payment systems
Password-protected devices and accounts
Restricted access to client records
Secure storage of consultation and consent forms
Using trusted service providers
Keeping records accurate and up to date
13. Your data protection rights
You have rights under data protection law. These may include the right to
:Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information where legally possible
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Request a copy of your information in a portable format, where applicable
Complain about how your information is handled
Some rights may be limited where we need to keep information for legal, insurance, professional or safety reasons.
14. How to contact us about your information. If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
BareVive Laser & Skin Clinic
18A Victoria Street, Wolverhampton, WV1 3NP
Email: info@barevive.co.uk
Phone: 01902 964504
15. Complaints: If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.16. Updates to this Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or how we use personal information. The latest version will always be available on our website.